The only reason I used the place is because of being a fellow Italian thinking I wouldn’t get screwed, what a gigantic delusion on my part.
What took place in my home was a crime but a stopped check also halted the robbery that took place until a Warren, Mi. Judge 5 months later handed the crooks right back the money without knowing and the sad part not wanting to know the actual facts that had occurred. Our wonderful juridical system.
Well the facts are going to be told detail by detail and an honest review of this company and the horrid experience they put not only me but an 85-year-old woman through.
Sorry Michael Chupa you don’t get to have the last say. You are a coward.
All calls placed concerning Camillo Heating & Cooling were documented incoming and outgoing, and the duration of calls. They were printed from Vonage Account.
I called and talked to owner Sam Camillo on Monday Nov. 23th. My first question was if they serviced my area (west side) and would it be more money I said if so I would just stick with my area, Sam Camillo stated oh no we go everywhere and the price would be the same. $89.99.
I told him I noticed the ignite time was slowing every time I adjusted thermostat and at times was failing to run.
I called again on Nov. 25th, he returned the call I said to him maybe I should just go buy a new thermostat, he stated oh don’t do that. That’s not the problem? He said OK let it run but next time it stops don’t touch anything and let the inducer fan just run because if the furnace is all fired up I can’t test anything.. The furnace ran normal until Nov. 29 in middle of night when I dialed it down two degrees then it stopped. I called him in morning, appointment was set for Monday Nov. 30th.. 30 hours later.
Nov. 30th, 2015
Sam arrived after 10:00 AM, upon me opening the door his face literally dropped seeing me, I didn’t quite understand. I opened and invited him in and the first thing he say’s to me is “My God you look like my sister” in a sour tone, I said well I look like a lot of peoples sisters. But he went on and on about it and said I must take your picture because nobody is going to believe it. I thought it a bit strange but the first thing I asked him was to check my thermostat, he declined and said where is the basement and furnace. He took the top door off and feels inducer fan and states oh very very hot, this isn’t good. That fan had been running for 30 hours of course it was hot. I expected him to take some sort of diagnostic meter or something to start testing things but all he did was touch a wire and immediately said Oh bad gas valve. I let this fan run all that time because he stated furnace must not be running or he couldn’t test it, but didn’t test anything. I explained that the gas valve had been tested on Nov. 18th and it tested fine, throwing the voltages it was supposed to. (the individual who tested it was a friend of a friend but lived 162 miles from me, he was in my area that day to see father in-law who lived close to me, he worked in heating and cooling for 20 yrs.)
He became a little angry. He looked around and spotted some white residue on one of my exhaust vents and said see that, it’s bad combustion from bad gas valve. Said if you don’t want furnace fixed then pay me the call, this is the problem the gas valve. I had said you wanted the inducer fan to run so you could test but you didn’t test anything, he said I don’t have to. You saw I touched a wire that means the gas valve is bad. I was so exhausted and cold, I just wanted the furnace fixed. I told him I knew the prices of parts, he stated oh you’re a furnace technician and already knew the problem, I said no but I looked up worst case scenario and most expensive parts. He made a statement everybody looks at you tube videos and internet, said nobody knows anything?
So he talked me into this gas valve but then he stated I needed Flame Sensor and Ignitor (they are in one part). I said there isn’t anything wrong with that part. Furnace always fires up, never a problem with this ever. Sticker on the furnace stated this part was replaced Sept. 2011 the year before I bought the house. All the time furnace was running this was never a problem, it always produced a flame. He saw this when furnace came on. Then he started scare tactics, said well if this goes bad it will be another service call. I said sternly No, there is nothing wrong with this part. Then he turned around and then stated well this part won’t run with new gas valve as if the two coincided, I was so upset. I finally said just fix the furnace. He made a call I assume to his office to find out where to go for gas valve. He already knew before he ever came the make, model and serial number to my furnace. He quoted me a price for flame sensor/ignitor at $90.00, when he came back he said mine costed more at $119.75.
He started to remove gas valve and was having a hard time getting madder and madder then looked at his watch and said oh this job is going to mess up my whole day, it’s taking too long and coming to this side of town is going to put him behind. Again from the beginning I asked if he didn’t want to come to where I live, I’d wait for places by me. He went outside to get a different tool then all of a sudden made a statement to me, what do you do all day? I felt insulted, he was there to service a furnace. I had worked 7 days a week for over 25 years. He continued complaining about the furnace and the time. When it came time to take out other part he said stupid furnace I can’t get it out. Then when putting new same part in he was having a hard time putting it in and turned to me and sarcastically said why don’t you make yourself useful, he wanted me to shine a flashlight so he could see better. His attitude was becoming horrible. My phone was ringing upstairs and I made a statement it was my probably my mom, said she was concerned. Again more sarcasm, Sam stated why don’t you get out of here and answer your phone.
My home and I was being treated and talked to with total disrespect and totally unprofessional.
He put the gas valve he took out and threw in box to take with him, I wanted old parts and I should have said leave it here but I didn’t know what he was going to do next. I did grab my flame sensor/ ignitor part and put it in another room in basement so he couldn’t take it. I shouldn’t have had to hide anything. I should have had the right to my old parts.
When both parts were in he turned furnace back on but nothing happened, it took him 15 min.’s to realize he had forgotten to turn the gas on, further angering him. With everything now on, something that had never happened prior, glow bar, flame sensor/igniter were now glowing then going back out. I was very upset. The furnace had never done this type of thing.
After 4,5 times it finally ignited and furnace was running. He then walked around to other side of furnace and then stated oh I hate these air filters and grabbed handle and ripped the entire box from its space with such force he broke 4 of my 6 spacers that hold filter in place and now all 6 were displaced. This is a 2400 space Guard filter that fits my model of furnace. It is pleated, the spacers (like big combs) fit into every pleat. I had became very very upset and said omg I have to put these all in place, he shouted at me Fine put them all back and walked away. I said you broke 4 ends off that snap into frame, he said that thing is garbage. I hate those things. He didn’t care that he broke these parts. I was now in tears while putting my filter back together. He was completely irate.
These spacers cost $75.00 online, cannot be bought individually. They come by the 6 that is needed.
He say’s I’m finished here, went upstairs and gave me the bill.
1 Smart Valve $488.00
1 MH Igniter For Smart Valve $119.75
For the call instead of 89.00 a charge of $119.00.. Total $726.75
I filled out check that my Mom had signed. He said again I must take your picture because nobody’s going to believe you look like my sister, I said fine and he took it with his phone. Sam Ciamillo left my home at 11:45AM, 15 mins. after he left the furnace went out. Loud noises were coming from the furnace heard upstairs, I went downstairs the parts were glowing then going back out, furnace would not ignite. I immediately called the office at 12:03PM and said my God the furnace is right back to not igniting, it was a Betty that answered the phone, she said hang on, was connected with Sam and told him furnace was not working. He told me turn the thermostat to 80, I did and furnace came on but I said now what, I can’t leave my heat on this temperature and he hung up. I called right back to his phone, he said turn it back down and wait for next cycle. For the next 2-3 hours this furnace was hit and miss, it was clicking on and off but not igniting. I finally called Sam back at 2:46PM and said the furnace was not working, he was mad and said well I fixed it. I said sir it would be running if fixed, he said well it was running when I left. He told me stop paying attention to it???
I called again at 4:41PM and left a message furnace was not working.
He called me back at 5:11PM and I am quoting him, ” lady if you don’t have anything better in your life to do then to call me and chew me out every minute”
I stated sir I am calling you because I gave you a great deal of money, you proclaimed I needed a new gas valve, and another part there was nothing wrong with you said that had to be replaced to work with new gas valve. You put them in and my furnace is now in worst shape than before you did anything. He stated I fixed your furnace and hung up.